Item/product return conditions:
1.1. Taking into account the item/product return policy, the company gives you the opportunity to return the purchased item/product within 5 calendar days of placing the order in accordance with the rules set forth in this policy.
1.2. Please note that you have the right to cancel your order after you have placed it in accordance with Terms and Conditions 5.2.4. In cases of compliance with the procedure specified in paragraph 1.1 of this policy, and returning the item/product after its delivery, you can. 2.7 of the return policy within the period specified in clause. in the cases defined by clause
1.3. The company is entitled not to return the item/product and/or not to cancel the order in accordance with 1.2 of this policy. In addition to the cases specified in the clause, at the time of other requests made by the user.
Item/Product Return Policy and Exceptions:
2.1. If you wish to return the item/product, please contact the company’s information center in advance and inform about the return of the item/product;
2.2. To initiate the process, you need to inform the company of the identification data of the item/product to be returned, order number, date of order, date of order receipt and reason for return (it may be necessary to upload a photo of the product and proof of payment and send it to the company’s e-mail address: email@example.com or another through a communication channel)
2.3. The product return policy applies to the product
of the day
2.4. If the item/product and the accompanying parts/documents show any kind of change, the company reserves the right to question its authenticity/correctness and, accordingly, suspend the product return procedure until investigation and diagnostic work is carried out, which may last no more than 14 working days. Based on the results of the investigation and diagnosis, the company is authorized to continue or terminate the return procedure of the product/s.
2.5. The return (transportation) of the item/product is provided by the company through its own and/or transport service subcontractor, no later than 3 working days in Tbilisi and 10 working days in the region after placing the request.
2.6. When returning an item/product, the item/product must be accompanied by all accompanying parts and documents provided at the time of purchase (bill of lading, proof of payment, warranty card, technical passport, other documents accompanying the item, item box, etc.).
2.7. Item/product can be returned in accordance with these rules if:
2.7.1. The item/product does not correspond to the order or the technical specifications posted on the website;
2.7.2. The item/product has a factory defect;
2.7.3. the item/product is damaged during transportation;
2.7.4. the agreed delivery time was violated by the company;
2.8. In exceptional cases, the return of the product/item is possible independently of the conditions listed above, if the seller and the company agree on both sides, under the conditions provided to you by the company and the seller.
3.1. 2.8 of this policy. In the case specified in the paragraph, if the company and the seller agree to the return of the item/product by the customer in an exceptional manner, in such a case, the company undertakes to compensate the customer for the amount paid by the customer for the item/product:
3.1.1. up to 80-90% if the item/product
and as a result of diagnosis, it is determined that the item/product to be returned by the customer has preserved all functional characteristics and no visual defect is observed, and also accompanied by all accompanying parts and documents specified in clause 2.6.
3.1.2. up to 60-80% if the item/product
and/or as a result of diagnosis, it was determined that the item/product to be returned by the user has preserved all the functional characteristics, however, visual defect/s are observed.
3.1.3. If, as a result of the diagnosis, it is determined that the item/product to be returned by the user has not preserved all functional and/or visual characteristics and/or is not accompanied by all accompanying parts and documents specified in clause 2.6, the company reserves the right not to return the item/product and, accordingly, not to return the item/ The amount paid for the product.
3.2. Money can be refunded only by non-cash payment by crediting the user’s bank account, in addition, 3.1.1. and the amounts specified in clause 3.1.2 shall be considered as the Company’s Service Fee.
3.3. The company will compensate the customer for the cost of the purchased item/product, in the manner and amount established by this article, within 15 working days.
The procedure for reimbursement of the cost of transportation services:
4.1. The company reimburses the cost of the transportation service when the user returns the item/product, if: